Frequently Asked Questions
Everything you need to know about finding and ordering De'Longhi spare parts.
How do I find the correct model number for my De'Longhi appliance?
The model number is typically found on a silver or white sticker located on the underside of the base, behind the water tank, or inside the service door. It usually starts with letters like EC, Magnifica, or Dedica.
Are these parts genuine De'Longhi products?
Yes, we specialize in providing authentic De'Longhi replacement parts and accessories to ensure your appliance maintains its original performance and manufacturer warranty standards.
How long does shipping take for replacement components?
Orders are typically processed within 24 hours. Domestic shipping generally takes 3-5 business days, depending on your location and the availability of the specific component.
What is your return policy if a part doesn't fit?
We offer a 30-day return policy for unused parts in their original packaging. Please double-check your model number before ordering to ensure compatibility, or contact our support team for verification.
Do you offer technical support for installing the parts?
While we provide the components, we recommend consulting a certified technician for complex internal repairs. We do offer basic guidance and exploded view diagrams for user-replaceable parts like carafes, filters, and gaskets.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout system.